Privacy Policy for Cigarvogue
Last updated: May 28, 2025
Cigar Vogue Ltd. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.cigarvogue.com (the “Site”) or purchase our products and services. Please read this policy carefully.
1. Data Controller
CIGARVOGUE LTD
3 Somerset Road, Harrogate, England, HG2 0LY
Harrogate, England, HG2 0LY
United Kingdom
Email: cigarvogue@gmail.com
2. What Data We Collect
- Account Information: name, email address, billing/shipping address, phone number, date of birth (age verification).
- Transactional Data: order history, payment details (processed securely via third-party payment providers; we do not store full card details).
- Usage Data: IP address, browser type, device identifiers, pages visited, time spent on pages, referral sources.
- Marketing & Preferences: newsletter sign-up, marketing consents, communication preferences.
- Cookies & Tracking: session cookies, persistent cookies, analytics cookies (see Section 6).
3. How We Use Your Data
We process your personal data to:
- Provide & manage your account (registration, age verification, customer support).
- Process orders & fulfil purchases (payment, shipping, returns, refunds).
- Communicate with you (order confirmations, updates, newsletters if consented).
- Improve our Site & services (analytics, A/B testing, user feedback).
- Comply with legal obligations (tax, age-related regulations, fraud prevention).
4. Legal Basis for Processing
Under UK GDPR, we rely on:
- Contractual necessity: to fulfill orders and manage your account.
- Legitimate interests: to operate and improve our business, prevent fraud, and ensure security.
- Consent: for marketing communications and non-essential cookies; you may withdraw consent at any time.
- Legal compliance: to satisfy our obligations under UK law (e.g., age verification).
5. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share with:
- Service providers: payment processors, shipping partners, IT and hosting services—only to the extent needed to perform their function.
- Regulatory authorities: if required by law or to protect our legal rights (e.g., age-related compliance, fraud investigations).
- Professional advisers: auditors, lawyers, or insurers under binding confidentiality obligations.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your preferences via our cookie banner or your browser settings. Types include:
- Essential cookies: enable core functions (e.g., login, shopping cart).
- Performance cookies: gather anonymous usage data for analytics.
- Functional cookies: remember your settings (e.g., language preference).
- Marketing cookies: track visitors across websites to deliver targeted advertising (only with consent).
7. Data Retention
We retain your personal data only as long as necessary:
- Account & transactional data: for up to 7 years (to comply with tax and accounting obligations).
- Marketing consents & preferences: until you withdraw consent.
- Analytics & cookies: according to individual cookie lifespans (typically up to 2 years).
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”), subject to legal obligations.
- Restrict or object to processing (e.g., marketing).
- Data portability (receive a copy in a structured, machine-readable format).
- Withdraw consent at any time (for marketing or cookies).
To exercise any right, email privacy@cigarvogue.co.uk. We will respond within one month.
9. Security
We implement appropriate technical and organizational measures to protect your data:
- Secure servers and encryption (HTTPS).
- Access controls and regular security audits.
- Staff training on data protection.
10. Children’s Privacy
Our Site is intended for users aged 18 or older. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us to have it removed.
11. Third-Party Links
Our Site may link to external websites. We are not responsible for their content or privacy practices. We encourage you to review their policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when this policy was revised. Continued use of the Site after changes indicates your acceptance.
13. Contact Us
For questions or concerns about this policy or our data practices, please contact:
Email: cigarvogue@gmail.com
Address: Cigar Vogue Ltd., 3 Somerset Road, Harrogate, England, HG2 0LY, United Kingdom.
